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Customer Service

FAQ

Frequently Asked Questions

To help you get started we’ve compiled a list of the most frequently asked questions we receive and the answers to those questions. Chances are that more than 80% of your questions can be answered by reading through the questions and answers below. Due to the conditions of our financial services license we are unable to advise on any matters considered personal, however we hope the following will answer any questions you have about Port Phillip Publishing and our services. If you can’t find what you’re looking for here, please don’t hesitate to Contact Us directly.

GETTING STARTED:

I just subscribed to one of your newsletters, where should I start?

What do I need to do to set up my email?

CUSTOMER SERVICE

How do I access my monthly reports?

How do I update my credit card details?

I’m not receiving any emails, what do I do?

How do I cancel my subscription?

What if I get stuck or I can’t find the answer here?

INVESTMENT AND TRADING ADVICE

What is the difference between general and personal advice?

What is a stop loss?

Can I use leverage with the recommendations?

How does the buy-up-to price work?

Do you hold any interest in the companies recommended?

Is this risky? Could I lose a lot of money?

How much money should I stake in each trade?

USING THE PORT PHILLIP PUBLISHING WEBSITE

What do I do if I’ve forgotten or lost my password?

How do I change my login details?

How do I update my address?

How do I access my monthly reports?

YOUR SUBSCRIPTION WITH PORT PHILLIP PUBLISHING

When are your newsletters published?

With all the subscribers you have can the share price jump?

Do you run a training course?

Do I have to make a lot of complicated calculations?

Why are you giving away your trades?

I keep getting mixed messages from different editors.

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GETTING STARTED

Q: I just subscribed to one of your newsletters, where do I start?

A: First, read the confirmation email. This email will provide you with your unique username and password and a link to the subscriber only website. In it you will also find information on any special reports you should read before you start investing in any of the editor’s recommendations. It will provide you with a tax invoice and important information regarding your subscription and our contact details should you need assistance. You will also find a link to our financial services guide, which can also be downloaded here.

Secondly, go to the subscriber only section of the website using the link on your confirmation email or login portal on the top right hand corner of Port Phillip Publishing website. When you log in you will see all the newsletters you are currently subscribed too. Simply click on the newsletter you want and you will be taken to its dedicated website. When you first subscribe to a paid subscription newsletter you will be given a username and password to log into the subscriber only section. You will need to update this temporary password when you first log in.

Thirdly, ensure you familiarise yourself with the reports. Reading the previous monthly issues and weekly updates will give you a taste of the writing style and what kind of research you can expect. As a new member, you might like to read the material under ‘Special Reports’. These reports have been written with the new subscriber in mind, and give you an idea of what you can expect from your new service. Also, in some cases, a special report may give you insight into what makes each editor tick.
Now, we aren’t going to tell you straight out to buy ‘this stock’, the whole point is that you read the research and make your own decision on what stocks are suitable to your personal situation. On the last page of the latest monthly issue you’ll find a table with the current portfolio and the date the stocks were tipped. Go back to the issues the stocks were originally recommended in for the research. Every month each stock will be updated with a ‘buy’ ‘hold’ or ‘sell’ status. However, after reading the research, check the current stock price and make your own decision. The weekly updates will contain current information on the stocks since they’ve been in the portfolio, useful information on trading and other aspects of the market you may be interested in. Good luck!

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Q: What do I need to do to set up my email?

A: The first thing you should do after you subscribe to a Port Phillip Publishing service is add us to your email safe senders list (whitelist). This is the most common cause for subscribers to not receive e-newsletters, updates and alerts. See below for detailed instructions on how to do this:

Free E-Letters

Money Morning: moneymorning@moneymorning.com.au
The Daily Reckoning: dr@dailyreckoning.com.au

Premium E-Letters

Money Morning Premium: mmp@moneymorningpremium.com.au
Port Phillip Data: ppd@portphillippublishing.com.au

Speculative Growth

Australian Small-Cap Investigator: asi@portphillippublishing.com.au
Resource Speculator: res@portphillippublishing.com.au
Revolutionary Tech Investor: revolutionarytechinvestor@portphillippublishing.com.au

Fundamental & Value Investing

Crisis & Opportunity: smsi@portphillippublishing.com.au
Gowdie Family Wealth: gfw@gowdiefamilywealth.com.au
The Gowdie Letter: tgl@portphillippublishing.com.au
Total Income: totalincome@portphillippublishing.com.au

Mega-Trend Investing

Cycles, Trends, and Forecasts: pan@portphillippublishing.com.au
Tactical Wealth: tacticalwealth@portphillippublishing.com.au
Emerging Trends Trader: ett@portphillippublishing.com.au
Jim Rickards’ Strategic Intelligence: rsi@portphillippublishing.com.au

Trading

Jim Rickards’ Currency Wars Trader: cwt@portphillippublishing.com.au
Microcap Trader: microcap@portphillippublishing.com.au
Money Morning Trader: MMT@portphillippublishing.com.au
Options Trader: optionstrader@portphillippublishing.com.au
Quant Trader: quanttrader@portphillippublishing.com.au

Bonus Members Content

Port Phillip Insider: ppi@portphillippublishing.com.au

For Money Morning Australia and the The Daily Reckoning please contact your internet provider and have the following permanently whitelisted:
IP: 208.250.48.94
Sending Domain: youreletters2.com
For all paid subscriptions (Money Morning Premium, Port Phillip Data, Australian Small Cap Investigator, Resource Speculator, Revolutionary Tech Investor,Crisis & Opportunity, Gowdie Family Wealth, The Gowdie Letter, Total Income, Cycles, Trends and Forecasts, Tactical Wealth, Emerging Trends Trader, Jim Rickard’s Strategic Intelligence, Jim Rickard’s Currency Wars Trader, Microcap Trader, Money Morning Trader, Options Trader, Quant Trader and Port Phillip Insider):
IP: 65.244.99.30
Sending Domain: mail.agoravip.com

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CUSTOMER SERVICE

Q: How do I update my credit card details?

A: To update your credit card details please call customer service directly on 1300 667 481 or if calling from overseas +61 3 8657 3900. This ensures maximum security of your payment details. Please remember to keep your credit card details current and up to date. If your credit card is declined due to you either changing credit card numbers or your credit card expiring your subscription will be cancelled and you may miss important information and trade alerts.

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Q: I’m not receiving any emails, what do I do?

A:First and foremost ensure that we are added to your email whitelist/safe senders list. You should do this as soon as you subscribe to any Port Phillip Publishing service. Due to the sensitive nature of many of our emails they can sometimes be inadvertently flagged as spam by your email provider. Please make sure the following email addresses are added to your safe senders list:

Free E-Letters

Money Morning: moneymorning@moneymorning.com.au
The Daily Reckoning: dr@dailyreckoning.com.au

Premium E-Letters

Money Morning Premium: mmp@moneymorningpremium.com.au
Port Phillip Data: ppd@portphillippublishing.com.au

Speculative Growth

Australian Small-Cap Investigator: asi@portphillippublishing.com.au
Resource Speculator: res@portphillippublishing.com.au
Revolutionary Tech Investor: revolutionarytechinvestor@portphillippublishing.com.au

Fundamental & Value Investing

Crisis & Opportunity: smsi@portphillippublishing.com.au
Gowdie Family Wealth: gfw@gowdiefamilywealth.com.au
The Gowdie Letter: tgl@portphillippublishing.com.au
Total Income: totalincome@portphillippublishing.com.au

Mega-Trend Investing

Cycles, Trends, and Forecasts: pan@portphillippublishing.com.au
Tactical Wealth: tacticalwealth@portphillippublishing.com.au
Emerging Trends Trader: ett@portphillippublishing.com.au
Jim Rickards’ Strategic Intelligence: rsi@portphillippublishing.com.au

Trading

Jim Rickards’ Currency Wars Trader: cwt@portphillippublishing.com.au
Microcap Trader: microcap@portphillippublishing.com.au
Money Morning Trader: MMT@portphillippublishing.com.au
Options Trader: optionstrader@portphillippublishing.com.au
Quant Trader: quanttrader@portphillippublishing.com.au

Bonus Members Content

Port Phillip Insider: ppi@portphillippublishing.com.au

For Money Morning Australia and The Daily Reckoning please contact your internet provider and have the following permanently whitelisted:
IP: 208.250.48.94
Sending Domain: youreletters2.com
For all paid subscriptions (Money Morning Premium, Port Phillip Data, Australian Small Cap Investigator, Resource Speculator, Revolutionary Tech Investor,Crisis & Opportunity, Gowdie Family Wealth, The Gowdie Letter, Total Income, Cycles, Trends and Forecasts, Tactical Wealth, Emerging Trends Trader, Jim Rickard’s Strategic Intelligence, Jim Rickard’s Currency Wars Trader, Microcap Trader, Money Morning Trader, Options Trader, Quant Trader and Port Phillip Insider:
IP: 65.244.99.30
Sending Domain: mail.agoravip.com Back To Top

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Q: How do I cancel my subscription?

A: You can cancel your subscription to any Port Phillip Publishing service at any time, however we do not offer refunds on advance payments (with the exception of obligation free trial periods). As soon as you cancel your subscription all emails will stop and you will no longer have access to the members’ area of the website. To cancel a subscription please call customer service on 1300 667 481 or if calling from overseas +61 3 8657 3900.

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Q: What if I get stuck or I can’t find the answer here?

A: First don’t panic. Second, contact our customer services team. If they can answer your question they will. If they can’t, you may find the answer to your question in a weekly update or monthly issue. They will let you know where to find it. Email them at cs@portphillippublishing.com.au or call directly on 1300 667 481 or if calling from overseas +61 3 8657 3900.

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INVESTMENT AND TRADING ADVICE

Q: What is the difference between general and personal advice?

A: Advice given to a person is personal advice where the provider of the advice has considered one or more of the person’s objectives, financial situation and needs, or a reasonable person might expect the provider to have considered these matters.

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Q: What is a stop loss?

A: A stop order (also known as a stop loss order) is an order you place with your broker to sell your position if the share price drops below a certain level (Or above if you are short selling). For instance, if the share price of XYZ Ltd was trading at 90 cents, you could place a stop order at 80 cents.

This means if the share price falls to 80 cents your broker will sell you out of the position for around that price. Warning: If the shares ‘gapped’ lower to say, 75 cents then you order would be executed at that price. Your order may not get filled at the level at which you place your stop.

If you’ve never placed a stop order with a broker, our advice is to give them a call to ask them about it. Sometimes different brokers have different rules and procedures over how these trades are handled so it’s best to check with them first.

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Q: Can I use leverage with the recommendations?

A: That’s completely up to you. If you’re a more advanced trader you can use leveraged instruments if you want to ‘bet’ yourself a bigger stake in a trade. Contact your broker for more information.

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Q: How does the buy-up-to price work?

A: Some of our editors include a buy-up-to price for each recommendation. These take into account a lot of factors and are carefully planned. Depending on when you subscribe to a newsletter some of the recommendations may or may not have passed the recommended buy-up-to price.

Recent market conditions do have an effect on the price and as markets can be volatile the stock may trade in that range again. An editor will move the buy-up-to price if they believe it necessary. After reading our research we hope that you will make your own decision as to the price you are comfortable with.

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Q: Do you hold any interest in the companies recommended?

A: No. It’s not the most popular policy among staff, nor is it legally required. We could own the shares we write about as long as we disclosed it.

And there’s an understandable argument that a share recommendation has more credibility if the editor puts his money where his mouth is. So why not allow it?

It keeps things simple and direct. For one, the buy and sell recommendations made by editors are not compromised by any personal emotional or financial interest in the share. It keeps them objective. More importantly, it keeps the business relationship clear: our editors are paid full time (and well) to research and write the kind of stories that they probably wouldn’t be allowed to write anywhere else. Their compensation, and really the whole firm’s viability, hinges on whether you find the work we do useful and profitable. We don’t make management fees because we don’t manage money. We only make money if readers find our ideas intriguing enough to subscribe to a service and useful enough to continue subscribing. Clean, transparent, and without any hidden incentives. And if that is not good enough for you, it’s hard to imagine what is!

For full details of Port Phillip Publishing’s staff trading policy please refer to our financial services guide under the conflict of interest section – http://portphillippublishing.com.au/financial-services-guide/

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Q: Is this risky? Could I lose a lot of money?

A: With investing and trading there’s always the potential to lose big. It’s important to remember that when investing, your capital is at risk. The value of any investment, and the income derived from it, can go down as well as up. For any investment, never invest more than you can afford to lose. Please seek professional independent financial advice if you are unsure and regarding your own personal situation.

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Q: How much money should I stake in each trade?

A: It’s been said before and we’ll repeat it now: Never Invest More Than You can Afford to Lose. But in the end this is down to you and your personal circumstances and risk tolerance. The minimum investment allowed on the ASX is $500.

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USING THE PORT PHILLIP PUBLISHING WEBSITE

Q: What do I do if I’ve forgotten or lost my password?

A: If you have lost your password you can retrieve it through the Port Phillip Publishing website. When you are logged out you will see a ‘Lost Password’ link in the top right corner of the page in the login box. Click on this link and then enter in your email address and hit the ‘Get My New Password’ button. Make sure you use the email address linked to your account. You should receive your password via email within 15–20 minutes. If you do not receive an email please contact customer service at cs@portphillippublishing.com.au or 1300 66 7481 or if calling from overseas +61 3 8657 3900 and they will be able to tell you your password and/or update it for you.

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Q: How do I change my login details?

A: The username provided to you by Port Phillip Publishing is permanent. If you do need to change this you can do so directly through customer service. You can update your password manually at any time in the Manage My Account section of the Port Phillip Publishing website. To do this make sure you are logged in. Once logged in you can access the customer self service area. You will find a link to change your password on this page. Your password will update immediately after you have completed the process.

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Q: How do I update my address?

A: This can be done in the Manage My Account section of the Port Phillip Publishing website. To do this make sure you are logged in, then once you are you can access the customer self service area. You will find a link to change your mailing address here. Make sure your mailing address is current as we may sometimes send important information regarding your subscription to this address.

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Q: How do I access my monthly reports?

You can learn how to access your monthly reports here:
http://portphillippublishing.com.au/faq/report-security/

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YOUR SUBSCRIPTION WITH PORT PHILLIP PUBLISHING

Q: When are your newsletters published?

A: Monthly issues come out towards the end of each month and are sent to your email after the market closes. The weekly updates are also released after market close, about 4:10pm AEST. But on occasion editors will send updates during market hours if there is important or time sensitive news.

Recommendations are released after the market closes so subscribers have time to digest the information and make a decision. We have in the past tried releasing recommendations before market close but many subscribers do not have access to either email or trading services during that time and could miss out on the recommendations. All subscribers receive our emails at the same time.

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Q: With all the subscribers you have can the share price jump?

A: In the case of small-cap stocks this can and does sometimes happen. This can be due to stock picks not having the liquidity available which means that occasionally stocks will gap up when a stock tip is announced.
To overcome this, a ‘buy-up-to’ price is recommended. Again, because of the nature of small-caps, the price can quickly gap down should there be adverse market conditions. However we do encourage readers to only buy up to prices and use stop losses that they are comfortable with, not just our suggestions.

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Q: Do you run a training course?

A: No. Our services are for investors who are simply looking for the benefit of well researched advice. If you just want simple buy and sell tips, and advice on which stocks to trade and where to set your stop-loss, then this is for you. All advice we provide is general advice due to the conditions of our financial services license we are unable to provide personal advice. Please seek professional independent financial advice regarding your own personal situation or if you are unsure about an investment.

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Q: Do I have to make a lot of complicated calculations?

A: None at all! Our editors do all the analysis, strategic planning and trade management for you. They can calculate your entry points, stop loss positions and exit points. You don’t have to do any maths at all. However, we do encourage you to make your own decision on what price you are comfortable with.

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Q: Why are you giving away your trades?

A: Well, we’re not – that’s what the subscription fee is for!

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Q: I keep getting mixed messages from different editors.

A: All our editors are independent and think for themselves. One of the virtues of having an office full of independent thinkers is that you don’t get groupthink. People often disagree. Ultimately, we have no idea of what the future holds. We try to get a bunch of hard working people producing their best investment ideas and they let you decide how to fit them into your own financial plan.

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Privacy Policy

Port Phillip Publishing Privacy Policy

Port Phillip Publishing takes individual privacy very seriously. We are also aware of the threats to your security and privacy. Please take a few moments to review the steps that Port Phillip Publishing takes to ensure your privacy and security while giving you the best possible customer service as you use our websites.

Our Privacy Policy outlines how we collect and handle your personal information. References to ‘PPP’, ‘we’, ‘our’ and ‘us’ refer to Port Phillip Publishing and its related companies.

How and what personal information is collected?

We collect your personal information (including your address, contact details, and credit card details) only when you place an order with us or when you contact us about your subscription or our other services. When you place an order, we will provide a secure (SSL, encrypted) connection and require you to submit only the information needed to complete and fulfill your order. This may include and is not limited to your name, credit card details, email address, mailing address and phone number. Only our authorised employees will have access to this information.

You can update your personal information by contacting us.

Cookies

Cookies are small files placed on your computer by a web page when you visit it. They can be used to store all sorts of useful information to make your next visit easier and more convenient, but some people are uncomfortable not knowing what information is in a cookie.

The PPP website uses cookies to compile statistics on the use of the various pages on our site and provide a unique user experience by tailoring advertisements you see. From time to time, we may use data collected from cookies to customise products and services we may offer you. When we send you emails, we include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customise our offerings to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web Beacon resides (the URL).

Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.

When we send you emails we may also include tracking that identifies what marketing material you watch or read. This tracking makes you personally identifiable since we use your email address.

How we use your personal information

Your personal information may be used to:

  • Verify your identity when we are speaking with you;
  • Assist you to subscribe to our services and products;
  • Administer and manage our services, including charging and billing;
  • Research and develop our services;
  • Promote and market services and products to you. Where we do so, we will always provide you with an opportunity to let us know if you do not wish to receive marketing and promotions from us.

If some or all of the personal information we require is not collected, we may be unable to efficiently provide you with the services you require.

Who can access my personal information?

Only authorised employees of PPP have access to any information you provide. We may turn over any pertinent information to any legal or regulatory authority that has a demonstrable right and takes the proper steps to access it. We may also, if necessary, provide your personal information to our lawyers, accountants, auditors and other third parties (such as but not limited to IT providers) who provide services to us or act on our behalf, for the purposes of giving effect to the services you request from us, to improve support and provide a better, more relevant experience for you, or as necessary to conduct our business.

Where your personal information is disclosed, it is provided through secure, encrypted e-mails to reputable third parties and we will ensure that the information is to be held, used or disclosed consistently with the Australian Privacy Principles.

If you inquire about one of your subscriptions, we may ask you to submit some additional information only to verify your identity. Remember, in this case we only ask you to confirm information you have already given us.

You have the right to contact us and ask what information we may hold about you. Before you can obtain access to any information held by PPP about you, your identity will first need to be verified. A fee may apply for such access.

What if some of the information held is incorrect?

We endeavor to keep all information about you up-to-date. If any information held is incorrect please contact us.

Consent to use and disclosure of your personal information

PPP is a subsidiary of Agora Inc, a US-based publishing company. By subscribing to a PPP service you consent to being sent news and offers related to your subscription or that may suit your interests by PPP, related companies and carefully selected organisations. On occasions, PPP may provide your mailing address to third parties for direct marketing purposes. If at any time you do not wish your mailing address to be used for direct marketing or receive news and offers from carefully selected organisations, please contact us directly by email, post or phone. It is a requirement that all newsletters, updates and special reports be sent electronically. If you no longer wish to receive these services you may cancel your subscription at any time.

We may occasionally send you marketing emails. Our email marketing is permission based. If you received a mailing from us, it is because you are a subscriber or have otherwise consented to the terms of this privacy policy. You may unsubscribe at any time by post, by phone, or by clicking the unsubscribe link at the bottom of each email. We do not rent or sell email addresses to companies outside the PPP Group.

Personal information and data security

Your data is stored on our behalf on Agora Inc’s databases and servers located in the US, so it is necessary to disclose your personal information to Agora Inc for this purpose. PPP ensures all data collected is protected and secure against unauthorised access, alteration or deletion. Any data you submit to us through an online order form is transferred to us via a Secure Sockets Layer — an encryption protocol — and is kept in databases that cannot be accessed from outside our firewall. Our firewall is a mechanism that prevents access to our servers by anyone outside of the company.

The PPP website and e-mails may contain links to third party websites. Should you choose to click these links please be aware that our privacy policy will no longer apply. Please read and understand the privacy policy of the third party website before continuing further.

Updates to our privacy policy

PPP will review and update this privacy policy as needed. Please check back regularly for any updates.

Privacy concerns or complaints

If you have concerns or wish to make a complaint regarding the handling of your personal information by us, please contact us. We will promptly investigate your complaint and notify you of the outcome. If you are still not satisfied with the outcome of your complaint, you may in some cases refer your complaint to the Financial Ombudsman Service (tel. 1300 780 808, web www.fos.org.au), or the Office of the Australian Information Commissioner (tel. 1300 363 992, web www.oaic.gov.au).

How to contact us

If you have any questions regarding our privacy policy you can reach us here:

Port Phillip Publishing Pty Ltd,
PO Box 713
South Melbourne, VIC 3205

Ph: 1300 667 481 or +61 3 9037 8309

Email:cs@portphillippublishing.com.au

Our registered address is:
Port Phillip Publishing Pty Ltd,
96–98 Bridport Street,
Albert Park, VIC 3206
Australia

Copyright 2016 Port Phillip Publishing Pty Ltd. All rights reserved. No portion of this website may be reproduced, copied or in any way reused without the written persmision of Port Phillip Publishing.

Terms and Conditions

Terms and Conditions

These Terms and Conditions apply to your use and subscription to Port Phillip Publishing publications and its websites. By using our services you agree to be bound by these Terms and Conditions and they shall constitute an agreement between you and Port Phillip Publishing Pty Ltd (‘PPP, ‘us’, ‘our’, ‘we’).

We are licensed to provide general financial product advice only to retail and wholesale clients on:

  • Deposit and payment products limited to:
    (a) basic deposit products and
    (b) deposit products other than basic products
  • Derivatives, and
  • Securities
  • Superannuation
  • Interests in managed investment schemes including
    (a) Investor directed portfolio services
  • Investment life insurance products as well as any products issued by a Registered Life Insurance Company that are backed by one or more of its statutory funds; and
  • Life risk insurance products as well as any products issued by a Registered Life Insurance Company that are backed by one or more of its statutory funds

By agreeing to these Terms and Conditions you acknowledge you have read and understood our Financial Services Guide.

All information contained on our websites (our websites include any website that is operated by us and offers one or more publications that we publish) and in emails and other electronic services is general advice; your personal circumstances have not been taken into account. If you’re in doubt about the suitability of an investment, it is a good idea to seek professional financial advice.

Access to Information

Users will only have access to the services they are subscribed to. For paid services, only a paying member has access to the subscriber-only section of the websites and emails. Subscribers must not reveal any username(s) or password(s) or forward paid services emails to any third party. The free e-letters can be viewed on their dedicated websites or subscribed to by email.

Use of Copyright Material

All material published on our websites is owned or provided under licence by PPP. Content in the free e-letters may be republished only if you acknowledge the e-letter as the source and provide a link to its dedicated website. Content in our paid subscriptions is not to be reproduced, forwarded, or disclosed without our prior written permission.

Privacy

When you provide personal information to PPP you agree to the terms of our Privacy Policy. Please read our Privacy Policy.

Security Policy and Our Services

When purchasing from Port Phillip Publishing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the industry standard however PPP does not warrant or represent that it provides a totally secure online service. If you have any questions regarding our security policy, please contact our customer services team cs@portphillippublishing.com.au

Given the nature of electronic and telecommunications services and the fact that PPP does not own, operate or control these systems, PPP does not promise to make its subscriptions and other online and electronic services and offerings continuously available or virus or fault free. Likewise, we do not promise to make any of our services available by a particular time or method.

Information, opinions, comments and reports have been produced in good faith and based on information collected from wide ranging sources believed to be correct and accurate at the time of publication. PPP exercises due care in the research, preparation and delivery of its services. However, we do not represent or warrant that any service or content we provide is accurate, reliable, suitable, complete or of a particular quality.

Our liability to you

Except as expressly required by legislation, we accept no liability to you (including, without limitation, by way of negligence) arising from the provision (or non-provision as the case may be) of any of our services. To the extent permitted by legislation, we limit any liability we may have to you to the resupply of services or refunding any unused portion of your annual subscription (where relevant).

None of PPP and its employees, directors, agents or associates guarantees the performance of any security or other financial product (or class of financial product) that is reviewed, recommended or opined on in any of our services. We strongly recommend you make your own inquiries and seek professional advice before making any investment decisions.

Cancellation Policy, Pricing and Trial Periods

We reserve the right to refuse subscription. When you subscribe to a Port Phillip Publishing publication you enter into a continuing agreement for that publication, which is charged either yearly or quarterly (‘the subscription period’), depending on the offer taken up.

Each subscription period must be paid in full prior to starting the subscription period. We will cancel your subscription if the subscription period is not paid in advance or if you give us written notice that you wish to cancel.

You will not be entitled to any refund of subscription fees if you decide to cancel your subscription during the subscription period (after any applicable trial period). A pro rata refund may be applicable on a case-by-case basis. The prices for new subscriptions will be communicated to you prior to subscribing. Gold or Silver membership of the Port Phillip Publishing Alliance is non-refundable after the first 30-days of your confirmed subscription. Our standard pricing is in our Financial Services Guide.

Each newsletter offers a trial period for new subscribers only. If you have subscribed to a newsletter previously and ceased your subscription for any reason, you will not be entitled to another trial period should you decide to resubscribe at a later date. A person deemed to be abusing the trial period feature may be refused subscription to other PPP products or services. Subscription fees must be paid in full before subscribing. Should you cancel within the trial period you will receive a full refund unless otherwise stated.

From time to time we may offer free trials of our newsletters. A person who subscribes to a Port Phillip Publishing publication under a free trial offer will not be charged the subscription fee at the beginning of the subscription period. If at the end of the free trial period a subscriber has not cancelled their subscription their credit card or debit card will be charged with the subscription fee.

We can review and alter our prices for any subscription period at any time. Any changes to pricing for existing subscribers will take effect when your next subscription period starts. If the price for your next subscription period is to increase we will let you know before it changes.

All prices are quoted in Australian dollars and include any postage. Items will be mailed within five business days.

Commenting on our websites

You are welcome to participate on our websites by posting comments at the end of each article. Please note that in order to post a comment you will be required to submit your email address. This DOES NOT make your email address publicly accessible. Nor does it subscribe you to our e-letters.

You must submit a name to submit a comment, but it does not have to be your name — aliases are completely acceptable as long as they are unique and not meant to impersonate another person (i.e., “Barack Obama” is not acceptable) or are considered by Port Phillip Publishing, at its sole discretion, to defame another person, to be offensive or otherwise unacceptable.

You are responsible for the content of your messages and you are liable for activities conducted by you, or by others authorised by you, or otherwise acting on your behalf.

By submitting messages you agree to indemnify and to continue to indemnify Port Phillip Publishing to the full extent possible under the law against all claims, costs and expenses (including but not limited to reasonable legal and administrative expenses) arising out of any such messages.

Messages are submitted by users over whom we have no control. We cannot guarantee the accuracy, integrity or quality of these messages. Some users may breach these Terms and Conditions and post messages that are misleading, untrue or offensive. To the extent allowable under the law, you bear all risk associated with your use of our websites and you should not rely on messages in making (or not making) any specific investment or other decision. In the event that you have any right, claim or action against any users arising out of that user’s messages, then you will pursue such right, claim or action independently of, and without recourse to, us.

To the extent allowable under the law, we expressly exclude our liability for any loss or damage arising from the posting of messages by any person on our websites.

We have the right to moderate all comments and we reserve the right to remove any comments which we deem, in our absolute discretion, to be advertisements, offensive, illegal, defamatory, contain profanity, or are otherwise considered to be unacceptable.

Portfolio Performance and Returns on Stocks

All returns are hypothetical and based on the percentage change between the stock price at the time of recommendation and sell price or current price (if position is still open). Brokerage and any other associated costs are not taken into account.

Unlawful Activity

Port Phillip Publishing has the right to investigate any breach or complaint about a violation of these terms and conditions. Port Phillip Publishing will take any necessary action to protect itself and may report any unlawful activity to the relevant legal authorities.

Breaching the Terms and Conditions and Cancellation

Any subscriber or website user found to be in breach of these Terms and Conditions may have their subscription or website access suspended, amended or cancelled. We reserve our right to take whatever action is available to us under the law.

We reserve the right to cancel any subscription at any time, for any reason, regardless of whether a breach of these terms and conditions has occurred. Where we cancel your subscription, the unused portion of your subscription will be refunded on a pro rata basis.

Changes to these Terms and Conditions

We may change all or part of these Terms and Conditions at any time. If we do, the new Terms and Conditions will be posted on our websites. Your subsequent or continued use of this website and/or receipt of our emails will constitute your acceptance of any changes. If you object to any changes to the Terms and Conditions, your only remedy is to discontinue your use of the website or cancel your subscription with us. As you are bound by these Terms and Conditions, we recommend that you periodically refer to them.

If you have any queries relating to these Terms and Conditions please contact our customer service department. Please email cs@portphillippublishing.com.au or phone 03 9037 8309. Or you can write to us at: PO Box 713, South Melbourne, VIC 3205

Port Phillip Publishing Pty Ltd. Registered Office: 96-98 Bridport Street, Albert Park, VIC 3206 (ACN: 117 765 009 ABN: 33 117 765 009) Australian Financial Services License: 323 988. All content is © 2005 – 2016 Port Phillip Publishing Pty Ltd All Rights Reserved.

Contact Us

Should you require any assistance with your subscription services, please don’t hesitate to contact customer service on cs@portphillippublishing.com.au

Or telephone 1300 667 481 or +61 3 8657 3900

Our customer service team is available to assist Monday to Friday 9am to 5pm AEST.

Postal Address

If you’d like to write to us, please do so at:

Port Phillip Publishing Pty Ltd,
PO Box 713
South Melbourne, VIC 3205

Address

Our registered address is:
Port Phillip Publishing Pty Ltd
96-98 Bridport Street,
Albert Park, VIC 3206
Australia